Studio Rules

Cancellation Policy:

Private & Semi-Private Sessions:

Please cancel or change private or semi-private bookings at least 24 hours before your scheduled time.

Please inform us by Friday afternoon if you will be absent for a Monday session.

Please note a cancellation fee will be charged for any late cancellations or changes. This is to ensure fairness as your original time could have been allocated to another client. If you provide a 24-hour notice of cancellation, we can transfer your prepaid private or semi-private lesson to a new time.

For Semi-Private sessions, if one partner needs to cancel or reschedule a session, please communicate as a team and decide whether to cancel the session or have one partner keep the booking, but then pay extra for a private session. If a 24-hour notice is not possible, the partner who is unable to attend will lose the session to ensure fairness to the other partner.

Group Classes:

Due to limited space (10 people per class), please book your spot in advance. If you need to cancel or change your booking, kindly notify us 3 hours in advance. A cancellation fee will be charged for late cancellations or changes as your reserved spot could have been given to another client.

Payment & Booking Policy:

Please note that all payments must be made prior to your appointment. We kindly ask that you settle the payment before your scheduled session.

To qualify for discounted rates, both payment and booking must be made in advance. If payments and bookings are not made in advance, the regular ad hoc rates will apply. Ensuring prompt payment and advance bookings allows us to maintain an efficient scheduling system and provide you with the best possible service. Class Package Validity:1 Drop in class payment is valid for 1 month. 5-Class Package is valid for 3 months.10-Class Package is valid for 4 months. Anything beyond this, classes will expire.

Important Notes:

For newcomers to Pilates: I advise starting with a private session before joining group classes. This will familiarise you with the Pilates principles, enabling you to fully benefit from your group workouts.

Respectful behaviour: Kindly show respect towards fellow clients, instructors, and staff members. Maintain a positive and inclusive atmosphere for everyone.

Timelines: Please arrive on time for your sessions to ensure a smooth flow of classes and to avoid disruptions. If you are running late, please enter the studio quietly and join the class without causing any disturbance.

Personal Hygiene: Please wear clean workout clothing for each class and bring a towel if needed.

Upon entering the studio, we kindly ask that you remove your shoes. You have the option to participate in the class barefoot or wear socks.

If you have any foot conditions please ensure to wear socks during the class.

Studio Equipment: We kindly request for you to clean any equipment or props after use and keep the studio area tidy.

Mobile Devices: Keep mobile phones on silent or turn them off during sessions to minimise distractions and maintain focus.

Listen to Instructions: Pay attention to the instructor's guidance and follow their instructions carefully to ensure proper form, technique & safety.

Personal Belongings: Avoid bringing valuables to the studio. The studio is not responsible for lost or stolen items.

Communication and Feedback: Communicate openly and respectfully with instructors and staff regarding any concerns, feedback, or questions you may have.

Health and Safety: Inform instructors of any injuries, medical conditions, or concerns before participating in classes. Follow instructions and guidelines provided to ensure a safe and effective workout.

Studio Etiquette: Be mindful of others and maintain a positive and supportive environment. Embrace the Pilates practice with enthusiasm, commitment, and a positive mindset. Support and encourage others in their fitness journey. We aim to create a harmonious and enjoyable environment where clients can focus on their well-being and progress in their Pilates practice.